Flexmag.md — amoCRM integration and full sales automation

🛍️ About the client: Flexmag.md is an e-commerce business with active online sales.

🎯 Task: deploy amoCRM end-to-end — funnels, roles/permissions, connect external lead sources, automate routine, sync with the website, and enable transparent analytics.

💡 SEMSEO solution:

• Process audit & funnel design: SLA, loss reasons, automation points
• Funnels & stages setup: leads, orders, post-sale, repeat sales
• Users, roles & permissions by teams
• Custom and required fields with validation
• Lead sources: website forms (widgets, webhooks), telephony, email, Facebook/Instagram, WhatsApp, Viber, Telegram; historical import with de-dup
• Website sync: orders/products, pass UTM/GA4 and source/medium
• Automation: auto-tasks by stage (SLA), auto-assignment, triggers/robots, templates, after-hours auto-replies, checklists
• Marketing & analytics: GA4 goals, UTM tracking, funnel reports, CPA/CPL, KPI dashboards
• Data quality: de-dup rules, normalization; security: 2FA, logs, backups
• Training & support: guides, playbooks, scenario testing, iterative improvements

🚀 Results:
✅ All leads from site, calls, social and email flow into one CRM
🔝 Faster response, fewer lost opportunities via automation & routing
📈 Clear analytics by source and stage; better channel efficiency
🤝 Team aligned on process; cleaner data; scalable operations

🔗 Link: www.flexmag.md