flexmag.md
amoCRM implementation for flexmag.md: sales pipeline setup, roles and permissions, lead source and website integration, process automation and analytics.
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Task
deploy amoCRM end-to-end — funnels, roles/permissions, connect external lead sources, automate routine, sync with the website, and enable transparent analytics.
What we did
Amo CRM
Maintenance
Customer service
Solution
Process audit & funnel design: SLA, loss reasons, automation points
Funnels & stages setup: leads, orders, post-sale, repeat sales
Users, roles & permissions by teams
Custom and required fields with validation
Lead sources: website forms (widgets, webhooks), telephony, email, Facebook/Instagram, WhatsApp, Viber, Telegram; historical import with de-dup
Website sync: orders/products, pass UTM/GA4 and source/medium
Automation: auto-tasks by stage (SLA), auto-assignment, triggers/robots, templates, after-hours auto-replies, checklists
Marketing & analytics: GA4 goals, UTM tracking, funnel reports, CPA/CPL, KPI dashboards
Data quality: de-dup rules, normalization; security: 2FA, logs, backups
Training & support: guides, playbooks, scenario testing, iterative improvements
Result
✅ All leads from site, calls, social and email flow into one CRM
🔝 Faster response, fewer lost opportunities via automation & routing
📈 Clear analytics by source and stage; better channel efficiency
🤝 Team aligned on process; cleaner data; scalable operations